Send a private claim link
The link carries the claim context and opens on mobile.
Damage claim verification
Ask for evidence they could notprepare.
Frameproof gives buyers a guided mobile video link. Once recording starts, it issues a six digit code and reveals a hidden physical instruction. You review the unbroken take and decide the claim.
No buyer accountNo app installNo automated verdict
What it is
A fake image detector asks the wrong question.
The useful question is not whether a file looks synthetic. It is whether the buyer can respond with the physical item while recording.
Frameproof asks for new, claim specific evidence. The buyer follows a guided take, then responds to information that was hidden before they pressed record.
The mechanic
One capture.
Two controls.
The code makes the recording specific to this claim. The physical instruction asks the item to respond live. They do different jobs, inside one unbroken take.
Record one guided take
Angles, serial where relevant, and the reported damage.
Claim code
593 104Ties the take to this claim and time.
Physical instruction
Turn it over.Requires the item to respond on request.
Review the record
See what happened, then make your own claim decision.
The physical instruction is selected for the claim, kept hidden, and revealed only after recording starts.
The honest claim
Frameproof records evidence. It does not assess claims or detect fraud.
- No detector score
- No automatic accusation
- No promise that every capture is conclusive
- A factual record for your team to review
Good fit
For teams that own the refund decision.
DTC sellers, warranty teams, insurers, and B2B operators handling mid to high value goods with visible damage.
If a marketplace controls the refund decision, Frameproof is not the right fit for that workflow.
01Electronics02Appliances03Tools04Instruments05Bikes06Furniture07Auto parts08Camera gear
By design
Built around a short lived evidence record.
No buyer account
A private link opens the guided capture in the buyer’s mobile browser.
Private EU storage
Submitted footage stays private and uses short lived viewing links.
Deliberate retention
Footage is deleted 90 days after the outcome, or manually at any time.
Your decision
Frameproof presents the record. Your team decides what happens next.
Pilot partners
Want to test the mechanic on a real claim?
Bring one recent damage claim. We will walk through where Frameproof could fit and where it would not.
Book a call